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02 May 2016, by
  • CFM launches free My Mobile Rights app for Android and iOS devices
  • Consumers can lodge complaints directly regardless of service provider

THE Communications and Multimedia Consumer Forum of Malaysia (CFM) has announced its first mobile app, My Mobile Rights (MMR), to “facilitate consumer engagement and promote self-education,” it said in a statement.

The free app is available from Google Play Store and Apple iTunes App Store, it added.

“MMR acts as an additional but important platform for consumers to lodge a complaint on communications and multimedia services right from their smartphone,” said CFM chairman Ishak Maamunor Rashid.

Consumers can lodge their complaints directly through the app regardless of their service provider, CFM said. The app also includes tips and guides, and a service plan recommender.

Complaints will be directly forwarded to users’ service provider’s customer service as well as CFM, and will be processed within three working days.

Consumers will receive a notification email and a copy of their complaint statement once they have completed the complaint submission process through the app.

As of March 2016, CFM received a total of 1,634 complaints on various issues. Billing and Charging was the top complaint category for the first quarter (Q1) of 2016, with 591 complaints.

MMR is an initiative under the Consumer Empowerment Plan 2014-2016 (CEP) by industry regulator the Malaysian Communications and Multimedia Commission (MCMC), which aims to empower consumers via a developmental approach to promote a self-regulating environment.

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