Consumer Affairs



“Seminar Hak Pengguna Dalam Perkhidmatan Komunikasi dan Multimedia”

12 Oct 2011, by CFM

CFM will be collaborating with SKMM to organize a consumer seminar with the following details:

Date Thursday, 13 October 2011
Time Registration 8:30 am – End 1.00 noon
Venue Cindai Ballroom
Ri-Yaz Heritage Marina Resort and Spa
Pulau Duyong
Kuala Terengganu


This program is a collaborative initiative to educate and empower consumers to make informed choices on communications and multimedia services i.e. telephone (mobile, fixed line), broadband, TV, radio, postal and courier.

There will be presentations from Malaysian Communications and Multimedia Commission (SKMM), CFM and Service Providers on the rights of consumers, addressing and highlighting issues relating to your communication and multimedia services such as service quality, billing and charging, SMS premiums, service coverage etc.

Consumers will also be presented with the current scams and frauds in the communications sector including ways and methods for detection, prevention and self-protection of such scams and frauds.

There is also a panel session with a few major service providers whereby the audience will have an opportunity to seek explanation and clarification on any related issues.

The event is open by RSVP and invitation only. For those who are interested, please make your RSVP with Puan Athirah or Puan Khalidah at 03-2692 3800 prior to the event. We are now open for registration.

Service Providers will also be exhibiting exclusive deals and products during the event for visitors of the event. So don’t miss it!

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